Last updated: 11-sep-2026
Order processing
Orders are normally processed within 5 business days, excluding weekends and public holidays. Processing may take longer during promotions, new releases or peak seasons. If a product is made to order or personalised, its product page will show the additional processing time.
Shipping destinations and rates
We currently ship to [LIST COUNTRIES/REGIONS]. Available delivery methods, estimated times and charges are calculated and displayed at checkout based on the delivery address and order value.
Free shipping is available on eligible orders over $100 after discounts and before taxes, unless otherwise stated. Oversized products or excluded destinations may not qualify.
Tracking
If tracking is included with your service, we will send the tracking details to the email address used at checkout. Please allow up to [24-48] hours for the carrier to update the tracking record.
Address changes
You are responsible for providing a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee changes after processing begins and are not responsible for delays or losses caused by an incorrect address supplied by the customer, subject to applicable law.
Customs, duties and taxes
International deliveries may incur import duties, taxes or handling fees. Unless expressly collected at checkout, these charges are not included in the product or shipping price and must be paid by the recipient. Customs delays are outside our control.
Delayed, missing or damaged deliveries
If tracking has not updated or your order has not arrived within 5 business days after the estimated date, contact Info@ghanitraders.shop with your order number. If a parcel arrives damaged, photograph the outer packaging, shipping label and affected items and contact us within 5 days of delivery.